Find the answers to your questions below! If you still have any questions please reach out to or 0406558450 sms or call.

Frequently Asked Questions

How Do I Place An Order Online?

Head to our, and browse through our hundreds of products! To make it easier for you to find what you're looking for, we have all of our products in categories, so you can search through product types (savoury breads, cookies etc.) or by dietary type (low carb, high protein etc.) or by meal type (breakfast, lunch etc.). When you find the product you like, select 'add to cart'. Once you have all of your products in the cart, select the cart icon in the top right hand corner, and follow the prompts to check out.

Do You Have A Physical Store?

Yes we have a beautiful cafe in Q Super Centre, Mermaid Waters on the Gold Coast QLD! This is where we do all of our baking, packaging, and posting out the back, and out the front is our lovely bakery and cafe, where we have indoor and outdoor seating available! We sell breads, cakes, coffee, cookies, drinks, smoothie bowls, treats, and select grocery items!

When Will My Order Be Sent?

We express post Australia wide Monday-Wednesday, and ship to SE QLD & Metro areas Monday-Thursday. Most orders placed before 9am Monday-Wednesday will be posted on the same day, orders placed after 9am will be shipped the following business day.

Public holidays and stock levels can effect postage times

How Long Until My Order Arrives?

We express post all orders via Australia Post. Most SE QLD & Metro areas will arrive overnight, and more rural areas will take 2-4 days. Australia Post will email your tracking number once your order has been dispatched.

Public holidays and stock levels can effect postage times

I Placed A Pick Up Order, When Can I Pick It Up?

Your pick up order will typically be ready in 24-48 hours from Tuesday-Sundy, you will receive a notification once your order is ready for collection.

Public holidays and stock levels can effect postage times

If you can't make it in store to collect, we can arrange an Uber driver to deliver to your house (delivery fee will apply).

I Want Same Day Delivery

If you cannot make it in store to pick up your order, we can arrange for an Uber driver to deliver your order. Depending on stock availability we can deliver it on the day of your order being placed.

Please contact us to arrange an Uber delivery (delivery fee applies).

Otherwise the full menu is available on Uber Eats, which can be delivered to you immediately.

Can I Order A Cake & How Much Notice Do I Need To Give?

We have many different cakes available to suit different needs. We require 1-2 business days to get your cake ready. However if you are needing a last minute cake we may have some whole ones available. You can pop in store or give us a call on 0406558450 to see which cakes we have available. Otherwise we can do you up a beautiful platter box full of different treats!

Do You Post Internationally?

Yes we post premixes, cookies and bulk goods internationally. We send international goods via express and standard post (you may decide at check out). We dispatch within 2-3 business days, and usually takes 1-3 weeks to arrive depending on location.

Public holidays and stock levels can effect postage times

How Long Will My Foods Last?

Packaged goods will last 7-10 days in the fridge in an airtight container, and 4-6 months in the freezer. Lunch items such as Zucchini Cashew Pie & Shepherds Pie will last 2-3 days in the fridge in an airtight container, and 4 months in the freezer. And any foods you have purchased in store unpackaged will last 2-3 days in the fridge.

How Do I Become A Level Up Member?

Head to our, and click on the person icon on the top right hand corner, or if you're on a mobile, click on the three lines in the top left hand corner, and down the bottom it will say 'login'. Select 'create account' and fill out the prompted information. As soon as your account is set up, you are a Level Up member! Remember to login to your account every time before you place an order to collect points.

How Can You Post Baked Foods?

We bake all orders fresh on the day of dispatch, vacuum seal them to maintain freshness, and send them express via Australia Post direct to your door. We have been successfully posting Australia Wide for 10 years now!

What Is Woolpack Packaging?

Woolpack is a thermal packaging product that keeps your product under 5 degrees for up to 5 days. No harsh chemicals are used in Woolpack’s manufacture. The wool is simply scoured using soap and hot water. This means Woolpack wool felts are 100% biodegradable, compostable and sustainable. The recyclable or compostable liner which encloses the wool is micro-perforated to allow the wool fibres to breathe and create the natural cooling system.

Do You Have Gluten-Free Bread?

Our entire kitchen is completely coeliac friendly! We have many different types of sweet and savoury breads that are completely gluten-free! They also happen to be organic, plant-based, grain free, soy free, egg free, dairy free, yeast free and refined sugar free.